eBill Notes
Bill Inquiry
Email Address : pccw1000@pccw.com
PCCW Consumer Service Hotline : 1000
Hotfax : 1002

Notes
This bill is in respect of services provided by one or more subsidiary companies of PCCW Limited which include: inter alia, Hong Kong Telecommunications (HKT) Limited, PCCW-HKT Technical Services Limited, PCCW Media Limited and PCCW Mobile HK Limited.

All inquiries or disputes concerning any bill(s) must be made to the company within one month of the relevant bill issue date. Otherwise, the bill(s) will be considered in good order.

Any tariff variation that comes into effect during this invoice period will be reflected in the next bill.

To avoid service suspension or termination and a reconnection fee of $170 per telephone line, please pay before the due date shown on the Current Bill Summary.

Customer shall provide 30-day prior written notice to the Company in order to terminate any telephone services, including port-out requests to other telecommunication network operators. Hence, customer shall be responsible for our service charges up to and including either i) the expiry day of the 30-day notice period (as set out in the foregoing) or ii) any other day subsequent to such expiry day as agreed by the parties. For inquiries, please call PCCW Consumer Service Hotline 1000.