Bill Inquiry
Email Address: be@pccw.com
Hotline: 1000
Hotfax: 1002

After calling 1000, you can key in the following quick reference codes for immediate access to the bill inquiry.
Amount Due, Payment Due Date and Unbilled Information + +
Restore Disconnected Lines and Suppress Bill Payment Reminder Message + +
Payment Locations + +

Notes
This bill is in respect of services provided by one or more subsidiary companies of PCCW Limited which include: inter alia, PCCW-HKT Limited, PCCW-HKT Telephone Limited, PCCW-HKT Business Services Limited, PCCW-HKT Consumer Services Limited, PCCW-HKT Network Services Limited, PCCW-HKT Technical Services Limited and PCCW SMATV Limited.

All inquiries or disputes concerning any bill(s) must be made to the company within one month of the relevant bill issue date. Otherwise, the bill(s) will be considered in good order.

Any tariff variation that comes into effect during this invoice period will be reflected in the next bill.

To avoid service suspension or termination and a reconnection fee of $170 per telephone line, please pay before the due date shown on the first page of this bill.

A 30-day advance written notice of termination or payment in lieu up to and including the day of termination is required for termination of telephone services, including port-out requests to other telecommunication network operators. For inquiries, please call Hotline 1000.



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