Terms and Conditions of “My HKT Customer Service” Portal
1. These Terms and Conditions
a. This “My HKT Customer Service” portal (http://cs.hkt.com) and any of its webpages (collectively, “Portal”) are a self-service integrated platform for you to manage your “My HKT” account and information of your Subscribed Services (““My HKT” Account”) through a single login at “My HKT Customer Service” webpage and “My HKT” App, and for us to register and manage your “My HKT” Account on the Portal as your agent.
b. By subscribing to the Subscribed Service(s) and/or accessing the Portal, you unconditionally agree to these Terms and Conditions, as they may be modified and/or supplemented from time to time without prior notice to you. Please check this webpage regularly to see if there have been any modifications and/or supplements which may have been made.
2. Registration
a. When you apply for any Subscribed Services with the relevant Service Provider(s), you at the same time authorise us to act as your agent to register all the service accounts of your Subscribed Services under your Hong Kong Identity Card or passport number or other document(s) as your “My HKT” Account on the Portal and to manage your “My HKT” Account under the Portal.
b. For the purpose of such registration and management:
(i) you must provide us with accurate, complete and updated registration information;
(ii) you must safeguard any user name and password which we provide to you and/or used by you; and
(iii) you authorise us to assume that any person using the Portal with your user name and password is either you or is duly authorised to act for you and on your behalf.
3. Our Handling of the Portal
a. We technically operate the Portal. However, we exercise no editorial control over some of the Content on the Portal and in some cases, other entities or persons may provide Content on the Portal or operate parts of the Portal or other Internet sites you may view or access through the Portal (“Third Party Providers”).
b. For the purpose of our management of your “My HKT” Account under the Portal, you authorise us and the relevant Service Provider(s) as and when necessary to:
(i) obtain the information of your Subscribed Services (including but not limited to the subscription dates, contents, contractual periods and your personal data) from the relevant Service Provider(s) to set up a customer profile for the purpose of registration on the Portal;
(ii) arrange for updating of the information on your “My HKT” Account; and
(iii) arrange updating information in your “My HKT” Account with the relevant Service Provider(s) pursuant to your instructions.
4. Change of Terms and Conditions
a. You acknowledge that we may, at any time, at our sole discretion and with or without notice:
(i) change, modify or supplement on any terms and conditions in connection with the Portal (including these Terms and Conditions); and
(ii) change, modify, suspend or discontinue all or any part of the Portal and the services (including any Content) available on it.
b. We may revise these Terms and Conditions from time to time by updating this posting. The revised terms and conditions will take effect when they are posted, unless stated otherwise.
5. Fees
a. For your access to the Portal, we reserve the right at any time to:
(i) charge fees; and
(ii) change or supplement on any terms and conditions on which the fees shall be charged,
but if we do so, we shall give you at least 30 days’ advance notice. Once we have told you about such a change, you must let us know at least 15 days before such change coming into effect if you want to terminate your “My HKT” Account under the Portal. Your existing contract(s) with the relevant Service Provider(s) shall not be affected by such termination, other those parts concerning the Portal.
b. Unless you decide to terminate your “My HKT” Account under the Portal pursuant to Clause 5a, any introduction of fees and/or amendments to any of the terms and conditions as per Clause 5a shall be treated as (at our sole discretion) amendments to these Terms and Conditions, and you will be bound by those new or amended terms and conditions accordingly.
6. Content
a. You acknowledge that the Content on the Portal is subject to copyright and possibly other intellectual property rights (“Intellectual Property Rights”). Unless you are expressly authorised by law and by the relevant copyright owner(s), you must not in any way whatsoever participate in or permit any other entities or persons, to, directly or indirectly:
(i) sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent;
(ii) use any Content on any other websites or in a networked computer environment for any purpose;
(iii) reverse engineer any Content consisting of downloadable software; or
(iv) otherwise infringe any of the Intellectual Property Rights of any person in using the Portal or any Content.
b. Nothing you do on or in relation to the Portal will transfer any Intellectual Property Rights to you or license you to exercise any Intellectual Property Rights unless this is expressly stated.
7. Your Use of the Portal
a. You must not post any Content on the Portal that:
(i) you do not have the right to post;
(ii) is defamatory or in contempt of any legal or other proceedings;
(iii) is misleading or deceptive;
(iv) incites hatred or discrimination against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;
(v) denounces religious or political beliefs;
(vi) includes religious or political material which is or is likely to be offensive;
(vii) is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety;
(viii) is of a menacing character;
(ix) is likely to cause annoyance, inconvenience or anxiety;
(x) is likely to encourage crime, public disorder, violence or hatred;
(xi) is likely to damage public health, safety or morals;
(xii) infringes any copyright, trade mark, patent or other intellectual property right of another person;
(xiii) contains any unsolicited or unauthorised advertising or promotional material;
(xiv) contains viruses or similar software or data which is designed to interrupt, destroy or limit the functionality of any computer software or hardware; or
(xv) impersonates any person or misrepresents your relationship with any person.
b. You must not in any way whatsoever, directly or indirectly:
(i) misuse the Portal;
(ii) disrupt or interfere with any part of the Portal or servers or other software, hardware or equipment connected to or via the Portal;
(iii) try to access the Portal in any way or method other than the instructions or interface provided by us;
(iv) violate any Applicable Law relating to your use of the Portal; or
(v) collect or store personal data about other users of the Portal.
8. Other User Content
a. The Portal may contain Content uploaded, posted, emailed or otherwise electronically transmitted (“Posted”, and to “Post” shall be construed accordingly) by users of the Portal, including you (“User Content”).
b. We do not monitor or exercise editorial control over User Content. However, we reserve the right:
(i) to access or examine any User Content; and
(ii) at our discretion move, remove or disable access to User Content which we consider, at our sole opinion to breach any Applicable Law or to be otherwise unacceptable.
c. In relation to any Content Posted by you, you grant us a perpetual, irrevocable, royalty-free licence throughout the world to use, reproduce, modify, adapt, publish, translate, sublicense, create derivate works from, incorporate in other works (whether electronic or not), distribute, perform and display such Content, whether in whole or in part.
d. You acknowledge that we may remove Content Posted by you in accordance with any applicable guidelines, such as guidelines relating to period of storage or the maximum disc space which is allotted to you.
9. Third Party Providers
a. You acknowledge that:
(i) parts of the Portal; and
(ii) parts of the Content,
may be contributed, provided or maintained by Third Party Providers and not by us. We make no statement, representation or warranty, express or implied, that we agree, disagree, approve or endorse with any such materials or external websites and we will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of or reliance on the contents of any such materials or external websites delivered on or via the Portal or inability to use any of them.
b. Your correspondence or dealings with any Third Party Providers are solely between you and that Third Party Provider, and you agree that we will not in any way be liable or responsible for any loss or damage of any sort howsoever incurred as the result of such dealings.
10. Links and Advertisements
a. We have not reviewed all of the sites linked to the Portal and we are not responsible for the content or accuracy of any off-Portal pages or any other sites linked to the Portal (including without limitation sites linked through advertisements or through any search engines).
b. Some links which appear on the Portal are automatically generated, and may be offensive or inappropriate to some people. The inclusion of any link does not imply that we agree, disagree, approve or endorse the linked site, and you use the links at your own risk.
c. Your correspondence or dealings with, or participation in promotions of, advertisers on the Portal are solely between you and such advertisers.
d. The inclusion of any such sites or advertisements on the Portal does not imply that we agree, disagree, approve or endorse any of those sites or advertisements. We will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of or reliance on such sites or advertisements delivered on or via the Portal or inability to use any of them.
11. Personal Data and Cookies
a. In using the Portal you may give us "personal data" as defined in the Personal Data (Privacy) Ordinance. You have certain rights in this personal data. By using the Portal you grant us your consent to use your personal data in accordance with our Privacy Policy Statement (available at www.pccw.com/legal/privacy.html).
b. During your use of the Portal, we may issue to and request from your computer or device blocks of data known as "cookies". You must not in any way alter any cookies sent to your computer or device from the Portal and you must ensure that your computer or device sends correct and accurate cookies in response to any relevant request from the Portal.
c. We may use third-party advertising companies to serve advertisements on the Portal. These companies may use information (not including your name, address, email address or telephone number) about your visits to the Portal in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you. Our system would collate information relating to the surfing activity on our webpages and determine the preferred advertisements to be displayed from time to time.
12. The Use of the Portal At Your Own Risk
a. You use the Portal at your own risk. You must evaluate, and bear all risks associated with, the use of the Portal, including reliance on the accuracy, completeness or usefulness of the Portal. All information provided on or via the Portal by us or any of the other Service Providers is for general and indicative purposes only. You should seek your own independent advice with respect to your use of the Portal.
b. We endeavor to provide a convenient and functional Portal, but we do not guarantee that the Portal will be error free or that the Portal or the server that operates it is free of viruses or other harmful components.
c. Although we will use reasonable endeavors to maintain the Portal, we do not undertake to provide support or maintenance services for the Portal.
d. If your use of the Portal results in the need for servicing or replacing any property, material, equipment or data, we will not be in any way responsible for such costs or expenses.
e. Without limiting the above provisions, everything on the Portal is provided to you on an "as is" and an "as available" basis, without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any Applicable Law.
f. In particular, we do not make any express or implied warranty as to the accuracy, fitness for a particular purpose, non-infringement, reliability, security, timeliness or freedom from computer virus in relation to any content on the Portal. We will not be liable for any errors in, omissions from, or misstatements or misrepresentations (whether express or implied) concerning any such information, and will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of or reliance on the information delivered on the Portal or inability to use the Portal or any services delivered through the Portal.
13. Limitation of Liability
a. We will accept no liability whatsoever for any indirect, consequential, collateral, special, punitive or incidental loss, destruction or damage (including but not limited to corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings or any other loss) resulting from your access to, reliance on, or use of, or inability to use the Portal and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.
b. To such extent permissible by law, we will not pay you more than the aggregate contract value in compensation (even if we have been negligent) for all our liabilities under the contract(s) for your Subscribed Service(s), the Portal, equipment, device and any other goods and services supplied or provided by us or other PCCW or HKT members.
c. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with the relevant provisions under these Terms and Conditions but allows a limitation of a certain maximum extent, then our liability is limited to that extent.
14. Cancellation of Registration
a. Where you are required to register with us or have register with us under the Portal, you may cancel such registration at any time by notifying us.
b. We may cancel or suspend your registration or your use of the Portal if you do not visit the Portal for an extended period of time, or if we reasonably believe that you may have violated any Applicable Laws or any of these Terms and Conditions, acted inconsistently with these Terms and Conditions or spirit of these Terms and Conditions, or have violated our rights or those of another party, or if we are investigating any suspected misuse or misconduct.
c. When your registration is cancelled, you may no longer have access to the Portal.
d. You acknowledge and agree that Clauses 12 (The Use of the Portal At Your Own Risk), 13 (Limitation of Liability) and 16 (General Provisions) shall survive cancellation of your registration or termination of the Portal.
15. Notices
a. We will give you any necessary notices by posting them on the Portal. You agree:
(i) to check the Portal for notices regularly; and
(ii) that you will be considered to have received a notice when it is made available to you by posting on the Portal.
b. We may also give you notice by such other means as designated by us (e.g. by post, email, SMS and/or bill insert).
16. General Provisions
a. If any part of these Terms and Conditions is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
b. These Terms and Conditions will be governed by the laws of Hong Kong. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
c. You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Portal or the Content or your breach of these Terms and Conditions.
d. The English version of these Terms and Conditions shall prevail over any Chinese version (if any) which is provided for information purposes only.
17. Definitions
a. “Applicable Law” in relation to any entity (including a person), action or thing means the following in relation to that entity, action or thing:
(i) any law, rule or regulation of any country (or political sub-division of a country);
(ii) any obligation under any licence in any country (or political sub-division of a country); and
(iii) any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).
b. "Content" includes things that you may see, read, hear, download or access on or via the Portal (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other materials).
c. “HKT” means HKT Limited and its subsidiaries.
d. "Hong Kong" means the Hong Kong Special Administrative Region of the People's Republic of China.
e. “PCCW” means PCCW Limited and its subsidiaries, which, for the purpose of these Terms and Conditions, exclude HKT.
f. “Service Provider” means the relevant member of PCCW or HKT, such as Hong Kong Telecommunications (HKT) Limited, PCCW Mobile HK Limited and PCCW Media Limited.
g. “Subscribed Service” means certain service which you subscribed for and is provided by the relevant Service Provider, such as fixed line / eye, mobile, NETVIGATOR and now TV services.
h. "We" means HKT CSP Limited, and the terms “us” and “our” shall be construed accordingly.
i. “You” means the customer who subscribes for the Subscribed Service(s) from the relevant Service Provider(s) and will be, has or has been registered on the Portal, and the term “your” shall be construed accordingly.
“My HKT Customer Service” Portal
Personal Data (Privacy) Ordinance - Privacy Policy Statement
General
This “My HKT Customer Service” Portal Privacy Policy Statement provides information on the obligations and policies of HKT CSP Limited (the “Company”) in relation to the privacy issues in its provision of the “My HKT Customer Service” Portal (the “Portal”), a service platform for self-service account management of services provided by the relevant service provider of the PCCW Group (being PCCW Limited and its subsidiaries) or the HKT Group (being HKT Limited and its subsidiaries) (each as the “Service Provider”), such as Hong Kong Telecommunications (HKT) Limited, PCCW Mobile HK Limited and PCCW Media Limited, under the Hong Kong SAR Personal Data (Privacy) Ordinance - Cap.486 (the “Ordinance”).
This policy specifically addresses the Company's obligations in respect of the data privacy laws of the Hong Kong SAR which is one of the most developed data protection regimes worldwide. The Company believes the principles embedded in the Ordinance offer no less protection in personal data privacy than those in other jurisdictions. As such, the Company undertakes to apply, where practicable, those principles and the processes set out herein to its operations globally.
Where the Company's operations are subject to privacy legislation other than that of Hong Kong SAR, then this policy shall be applied so far as practicable and consistent with such local legislation. For further details on the Company's compliance with the Ordinance and any other privacy legislations, please contact HKT CSP Privacy Compliance Officer at the address listed below.
Throughout this policy, the meaning of the term "personal data" is as defined in the Ordinance.
Company Corporate Policy
The Company shall fully comply with the obligations and requirements of the Ordinance. The Company's officers, management, and members of staff shall, at all times, respect the confidentiality of and endeavour to keep safe any and all personal data collected and/or stored and/or transmitted and/or used for, or on behalf of, the Company.
The Company shall endeavour to ensure all collection, storage, transmission and other handling or usage of personal data by the Company shall be done in accordance with the obligations and requirements of the Ordinance. Upon registration on the Portal, customer (“Customer” or “you”) appoints the Company as an agent for the purposes of managing his or her accounts and personal data within the relevant Service Provider(s) and acknowledges and agrees to authorise the Company to access data stored with the Service Providers for the purpose of identity verification, to retrieve your account information from the relevant Service Providers and to display them on the Portal for you to administer your service account(s). The Company will only act per the directions and instructions of the Customer. All or some of such data may be retained on the Portal which is accessible by you or, upon your instruction by the Company. Generally data retained on the Portal is not accessible by the Service Providers. In respect of any changes made to your information through the Portal, the corresponding records in the relevant Service Provider(s) will be changed and/or updated accordingly.
Any terms and conditions (including but not limited to any provisions provided under any Special Conditions, Service Guide and Privacy Policy Statement) agreed between you and the relevant Service Provider(s) in relation to the service(s) subscribed shall not be prejudiced by this “My HKT Customer Service” Portal Privacy Policy Statement and shall prevail in case of any inconsistency.
Statement of Practices
Types of Personal Data Collected from or Compiled for Customers
For the purpose of facilitating the Company to assist you in administrating your service accounts through the Portal, you as our customer may be requested to provide personal data such as but not limited to the following, without which the Portal may not be available to you or function as expected:
(a) true name or created name;
(b) account details, including account numbers, service numbers, or user accounts (login ID and password);
(c) contact details, including contact name, telephone number, email address, correspondence address, billing address; and
(d) information for the verification of identity, including identification type and identification number.
In support of the Portal, information may be automatically collected for the Company to perform accurate reporting and administration of your service accounts such as, but not limited to, call/connection time, duration, origin, and destination.
The Company's web servers may also collect data relating to your online session during your use of the Portal, the use of which is to provide aggregated, anonymous, statistical information so that the Company may better meet the demands and expectations of visitors to its sites, and take necessary actions in respect of any illegal or unlawful contents on any website visited through the Company’s web servers. The types of data may include, but are not limited to:
(a) the browser type and version;
(b) operating system;
(c) the IP address and/or domain name; and
(d) URLs.
The Portal may place a "cookie" on your machine; for example to provide personalised services and/or maintain your identity across multiple pages within or across one or more sessions. This information may include, but is not limited to, relevant login and authentication details as well as information relating to your activities and preferences across the Portal’s websites.
Under certain circumstances, online instant messages (e.g. Live Chat) sent and telephone calls made by Customer to or received from the Company's order and/or service hotlines and/or inquiry telephone numbers, or made to or received from those of the Service Providers, will be recorded for the purposes of quality control, appraisal, as well as staff management and development. Unless expressly indicated otherwise at the time when the conversation starts or at the time of calling, such conversation records/recordings are NOT personal data of the Customer and therefore, in respect of that Customer, are not subject to the various provisions of the Ordinance and the Customer has no rights and/or claims; either statutory, contractual or tortious, over or to such data. At all times, care is taken to protect such records and recordings from inadvertent and/or unauthorised access.
Use of Personal Data
Your personal data may be used for:
- verifying your identity;
- account registration on the Portal;
- provision of goods and services to you;
- matching (as defined in the Ordinance) your personal data with other data collected for other purposes and from other sources including third parties in relation to the provision of goods and services to you;
- marketing and advertising of any goods and/or services to you by the Company, related companies, agents, contractors and third party suppliers upon your consent in accordance with the prevailing requirements in the Ordinance;
- business planning and improving goods and/or services for supply to you, by the Company, related companies, agents, contractors and third party suppliers;
- processing of any benefits in connection with the supply of goods and services to you;
- analysing, verifying, enforcing contractual rights, and/or checking of your credit, payment and/or status in relation to supply of goods and services to you;
- processing of any payment instructions, direct debit facilities and/or credit facilities in relation to supply of goods and services to you (the Company have no control over and is not responsible for any third party payment channel web sites linked to the Portal);
- enabling the daily operation of your account and/or the collection of amounts outstanding in your account with the Company including the use of debt collection agents;
- enabling the Company to comply with any obligations to interconnect, with other industry practices, or with obligations to third parties or government agencies in relation to the supply of goods and services to you;
- keeping you informed about goods and services supplied to you and other goods and services made available by the Company;
- prevention or detection of crime;
- disclosure as permitted or required by law; and
- any other purposes as may be agreed to between you and the Service Provider(s), including the purposes set out in any application or terms and conditions for the supply of specific goods and services.
Accuracy of Personal Data
Where possible, the Company will validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers. In some instances, the data provided will be validated against preexisting data held by the Company. In some cases, the Company may require to see original documentation before using the personal data, such as with Personal Identifiers and/or proof of address.
The Company fully complies with the "Rights of Access and Correction" obligations of the Ordinance. Please refer to the section titled "Access and Correction of Personal Data" below for details on how you can obtain and correct any personal data relating to you that the Company may hold.
Retention of Personal Data
The Company will destroy any personal data it may hold in accordance with its internal policy. Generally speaking, the Company's policies cover the following principles:
(a) personal data will only be retained for as long as is necessary to fulfil the original or directly related purpose for which it was collected, unless the personal data is also retained to satisfy any applicable statutory or contractual obligations; and
(b) personal data are purged from the Company's electronic, manual, and other filing systems in accordance with specific schedules based on the above criteria and the Company's internal procedures.
Disclosure of Personal Data
All personal data held by the Company will be kept confidential but the Company may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such information to the following parties:
(a) any subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with the Company;
(b) any person or company who is acting for or on behalf of the Company, or jointly with the Company, in respect of the purpose or a directly related purpose for which the data was provided;
(c) any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information;
(d) the Company's dealers, agents, contractors, suppliers and other telecommunication, information service providers and content providers; its professional advisers, including its accountants, auditors and lawyers;
(e) government and regulatory authorities and law enforcement agencies and other organisations, as required or authorised by law; and
(f) any financial institutions, charge or credit card issuing companies, credit information or reference bureaux, or collection agencies, necessary to establish and support the payment of any services being requested.
Personal data may also be disclosed to any person or persons pursuant to any statutory or contractual obligations or as required by court of law, provided such person or persons are able to prove the required right/authority to access such information. In addition, personal data may be disclosed under any of the circumstances described in Part VIII of the Ordinance in which the concerned personal data are exempt from the provisions of Data Protection Principle 3 of the Ordinance.
Security of Personal Data
Physical records containing personal data are securely stored in locked areas and/or containers when not in use.
Computer data are stored on computer systems and storage media to which access is strictly controlled and/or are located within restricted areas.
Access to records and data without appropriate management authorization are strictly prohibited. Authorisations are granted only on a "need to know" basis that is commensurate with an individual's Company responsibilities and their training.
Where the Company holds, uses and/or transmits the Customers' personal data it will be adequately protected from accidental and/or unauthorized disclosure, change and/or destruction.
Access and Correction of Personal Data
Under the Ordinance, individuals have the right to:
(a) ascertain whether the Company holds any personal data relating to them and, if so, obtain copies of such data (“right of access”);
(b) require the Company to correct personal data in its possession which is inaccurate for the purpose for which it is being used by means of a data access request (“right of correction”); and
(c) ascertain the Company's policies and practices in relation to personal data, which are those policies and practices set out in their entirety herein.
An individual may, by logging into his or her account on the Portal, exercise his or her right of access by viewing his or her details and personal data held by the Company and right of correction by editing his or her personal data using the “Update Your Login Profile” function.
They may also write to the Company’s Privacy Compliance Officer at the email address listed below, specifying the data which needs to be corrected.
Satisfactory proof and/or explanation of the inaccuracy is essential before the Company would consider correcting the specified data. Upon satisfying itself of the authenticity and validity of the correction request, the Company will comply with and respond to the request as required by the Ordinance.
For access and/or correction request of personal data being held by the Service Providers, please contact the respective Service Providers directly.
Direct Marketing
In accordance with the requirements of the Ordinance, the Company will honour a Customer's request not to use his or her personal data for the purposes of direct marketing. Such purpose of use on direct marketing shall be in accordance with any terms and conditions already agreed between you and the relevant Service Providers under the PCCW Group or the HKT Group. Should the Company intends to use customer’s data in the Company’s direct marketing, the Company will seek customer’s voluntary consent before doing so. Should you wish not to receive direct marketing material from the Company, please write to the Company's Privacy Compliance Officer at the address listed below.
The Company’s Personal Data (Privacy) Ordinance Contact Details
All enquiries regarding the Company's compliance with its obligations under the Ordinance should be in writing to:
HKT CSP Privacy Compliance Officer
PO Box 9896
GPO
Hong Kong
Or via email to: csp_privacy@pccw.com
(If there is any inconsistency or conflict between the English and Chinese versions, the English version shall prevail.)